Efficient Claims Processing with AEM Forms for a Multinational Insurance Corporation
Customer Introduction:
Our client is a publicly listed multinational insurance and finance corporation based in America and Hong Kong. As a major player in the Asia-Pacific region, they provide various insurance products, including life, accident, hospitalization, and critical illness insurance.
Solution: AEM Forms
Customer Challenge
Processing insurance claims can be a manual, time-consuming process, leading to inefficiencies and customer dissatisfaction. Our client wanted to overhaul this system, automating the process for claims related to accidents, hospitalizations, and critical illnesses. The challenge was to ensure the solution was adaptable to different devices for a seamless user experience, whether on a desktop computer, tablet, or mobile phone.
Our Solution
Leveraging Adobe Experience Manager (AEM) Forms, Leadstec helped to transform the client’s claims process. We created a system for customers to easily submit claims online, significantly streamlining the formerly manual application process. Recognizing the varying devices customers might use, we ensured the solution incorporated a responsive design. This allows for automatic typesetting adjustments depending on the device used, guaranteeing the best interactive experience for every user.
Result
The end result was an efficient, automated, and user-friendly claims processing system. This innovative solution not only improved the overall efficiency of the claims process, but also significantly enhanced the user experience, leading to higher customer satisfaction. Thanks to the responsive design, customers can now handle their claims at their convenience, on any device.